Privacy Policy — Calgary Cleaning Services

Effective date: August 14, 2025
Company: Calgary Cleaning Services (“we”, “us”, “our”)
Website: https://calgarycleaningservices.ca
Contact (privacy): office@calgarycleaningservices.ca • 

1) Scope

This Policy explains what personal information we collect on our Website, how we use it, who we share it with, and the choices you have. We operate under applicable Canadian privacy laws, including PIPEDA and Alberta’s Personal Information Protection Act (PIPA).

2) Information We Collect

• Information you provide: first name, phone number, email address, postal code, and message content you submit via forms.

• Device / usage data: IP address, device identifiers, browser, operating system, referring URLs, pages viewed, time on page, and on-site interactions collected via cookies and similar technologies.

• Advertising & analytics data: ad views/clicks, page visits, and conversions (e.g., sending a form).

3) How We Use Information

• To respond to inquiries, provide quotes, schedule and deliver services, and customer support.

• To maintain security and improve our Website and services (e.g., performance, debugging).

• Analytics: to understand site traffic and usage (Google Analytics 4).

• Advertising/Remarketing: to deliver and measure personalized ads (Google Ads, Meta; see “Ads & Cookies” below).

• To comply with legal obligations and to establish/exercise/defend legal claims.

4) Legal Bases

• Consent (e.g., for non-essential cookies/remarketing where required).

• Contractual necessity (answering quote requests and providing services you request).

• Legitimate interests (site security, fraud prevention, service improvement, basic analytics and measurement consistent with your privacy expectations).

5) Cookies and Similar Technologies

We use cookies, pixels, and similar tech for site functionality, analytics, personalization, and interest-based ads/remarketing. You can:

• Manage preferences via your browser settings and (if shown) our cookie banner.

• Control Google ad personalization at adssettings.google.com.

• Opt out of interest-based ads from many providers at optout.aboutads.info (AdChoices/NAI).

6) Advertising & Required Disclosures

• Google Ads (incl. remarketing): Google and its partners may use cookies/identifiers from your prior visits to show ads and measure performance. Google may combine data from our site with other information per Google’s Privacy Policy and Terms. Manage Google ad settings at adssettings.google.com.

• Google Analytics 4: We use GA4 to generate aggregated statistics about traffic and usage. You can limit GA4 by blocking analytics cookies in your browser or via our banner (if available).

• Google Tag Manager: Used to deploy tags; it does not collect data itself.

• Meta Pixel (Facebook/Instagram): The Pixel helps measure conversions and build audiences for our ads on Meta platforms. Meta may process data per its policies; manage your ad preferences in your Facebook/Instagram settings.

7) Sharing of Information

We do not sell personal information. We share information only as needed with:

• Service providers/contractors who support our operations (hosting, analytics, advertising platforms such as Google and Meta, email delivery, IT/security).

• Operational partners/subcontractors involved in fulfilling cleaning services (limited to what’s necessary, under confidentiality obligations).

• Professional services (e.g., accounting, legal) and authorities if required by law.

8) Retention

• Inquiry/lead data (forms): kept for 1 month from last interaction, then deleted or anonymized.

• Operational/administrative records: retained as required by law (e.g., tax/record-keeping obligations).
  We may retain limited logs for security, fraud prevention, and compliance.

9) International Transfers

Some providers (e.g., Google, Meta) process data in the United States or other countries. We use safeguards appropriate to the services and only engage reputable providers. By using the Website, you understand your data may be processed outside Canada.

10) Your Choices & Rights

• Access, correction, deletion (where applicable), and withdrawal of consent without affecting prior lawful processing.

• Manage cookies in your browser and (if available) our banner; manage ads via adssettings.google.com and Facebook/Instagram Ad Preferences.
  To exercise rights or ask questions, email office@calgarycleaningservices.ca.

11) Email/SMS Marketing

We send marketing messages only if you opt in (CASL-compliant). You can unsubscribe anytime via the link in our messages or by contacting us. (We do not accept payments on the Website.)

12) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data (e.g., encryption in transit, access controls). No system is 100% secure.

13) Children

Our services are not directed to children under 13. We do not knowingly collect children’s data. If you believe a child provided information, contact us to remove it.

14) Changes

We may update this Policy from time to time. The latest version will be posted here with an updated effective date.

15) Contact

Questions or requests about privacy: office@calgarycleaningservices.ca •